City Union Bank launches AI centre to support banking operations

City Union Bank in India has established a Centre of Excellence for Artificial Intelligence in Banking through a collaborative four-party agreement involving technology firm Centific Global Solutions, SASTRA University, and nStore Retech. This initiative aims to develop AI systems that directly address real banking challenges such as fraud detection, credit risk analysis, customer behavior modeling, and regulatory compliance automation, moving beyond traditional analytics tools to create operational AI solutions. This approach signifies a strategic shift for banks, emphasizing the creation of dedicated internal spaces for testing and deploying AI on actual banking problems, rather than solely purchasing off-the-shelf solutions.