Cold snap highlights airlines proactive use of AI

During severe weather events in the US, airlines are increasingly leveraging generative AI to enhance operational responsiveness and customer service. Air France-KLM has developed a cloud-based AI 'factory' in partnership with Accenture and Google Cloud, enabling rapid deployment and reuse of AI models across various functions such as ground operations, engineering, and customer support, resulting in a 35% increase in development speed. This AI factory facilitates the creation of specialized tools like private AI assistants and Retrieval-Augmented Generation (RAG) systems that integrate large language models with internal data sources, improving tasks like aircraft diagnostics and repairs, and