Imagining the future of banking with agentic AI

Agentic AI is reaching a level of maturity that enables large-scale process automation in financial services, surpassing traditional rules-based systems like robotic process automation. This advancement allows banks to optimize operations, improve customer experiences, and reduce costs by automating complex tasks such as loan approvals, customer service responses, and contract analysis, often with minimal human intervention. Experts like Sameer Gupta from EY highlight that the technological capabilities of agentic AI now make it feasible to handle unstructured data and complex decision-making processes at scale, which was previously unattainable. The rapid adoption of agentic AI in banking underscores its